Client Engagement Lead
Top IT Product CompanyChennai, Republic Of India, IN17 days ago
Job descriptionAbility to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer. Positioning company's Product and / or services to the customers. Identify continuous growth opportunities for new business as per account expansion target. Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment. Manage customer satisfaction and ensure high customer satisfaction. Ensure for every delivery Client Sign-Off and acceptance are in place Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.
About the company : A Top IT Product Company
Requirements :
- 6+ years of Exp and having 4+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.
- Knowledge of system integration issues
- Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM / BPM practices
- Thorough understanding of Project Management methodologies and tools.
- Proactively maintain existing relationships and leverage relationships to develop a sales pipeline;
develop new opportunities to increase company visibility in the account. Will carry an annual billing target
Responsibilities :
Please share your resumes with bhawna@marketscope.in
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Client Engagement Lead • Chennai, Republic Of India, IN
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