Regional Service Delivery Head
TagAlwar, IN4 hours ago
Job descriptionAct as the India operations counterpart to regional client and business leaders. Lead regional delivery reviews, NPS analyses, and issue-resolution forums. Drive account health reviews, volume forecasting, and satisfaction tracking for top regional clients. Strengthen governance cadence between markets, regional agency partners, and India delivery teams. Partner with finance and delivery operations to forecast demand and align headcount, skills, and billing models. Ensure optimized use of dedicated FTEs and shared pool resources across all regional accounts. Anticipate seasonal spikes and adjust delivery models (extended hours, vendor flexing). Drive data accuracy in forecasting and capacity dashboards. Ensure workflow compliance, job routing, and workflow platform adoption across regional projects. Partner with the Automation & AI teams to identify and deploy automation opportunities within the regional delivery stream. Champion operational hygiene — first-time-right delivery, minimal rebriefs, and consistent creative quality. Embed best practices and process consistency across all accounts. Lead, coach, and develop regional delivery teams — strengthening managerial maturity and cross-functional collaboration. Foster a “One Global Team” culture that integrates studios, operations, and account managers. Identify high-potential talent, succession plans, and skill gaps within regional teams. Drive engagement, retention, and leadership visibility across teams aligned to the region. Ensure financial integrity for regional portfolios — revenue forecasting, utilization tracking, and cost governance. Monitor account-level profitability and collaborate with finance to manage recoveries and pricing discussions. Support retainer models and improve cost-to-serve visibility. 14–20 years of experience in operations, delivery, or service leadership in global creative production, marketing operations, or advertising delivery ecosystems. Proven experience in client governance, regional operations, and delivery leadership. Strong understanding of creative production workflows (Digital, Print, Motion, and Life Sciences). Exceptional cross-cultural communication and stakeholder management skills. Ability to balance strategic and tactical priorities — managing delivery operations while influencing regional leadership. Strong financial and forecasting acumen with data-driven decision-making capability. Experience leading distributed and multi-functional teams in a matrix environment. Experience in agency networks, creative production hubs, or global capability centers. Exposure to AI and automation in production workflows. Proven track record in driving transformation programs across markets. High comfort working with global time zones and senior regional stakeholders.
WHAT YOU OFFER US :
The Regional Service Delivery Head (RSDH) serves as the strategic and operational bridge between the India Global Delivery Center and the markets (AMS, EMEA, or APAC).
This role ensures that regional priorities are translated into delivery excellence — balancing speed, quality, cost, and talent. The RSDH leads a team of operations managers, project managers, and production teams aligned to regional accounts, driving predictable delivery, superior client experience, and proactive governance.
The RSDH partners closely with global and regional business leaders to anticipate demand, align capacity, and evolve delivery models in line with business strategy and the changing nature of creative production.
Your key roles and responsibilities will include :
1. Regional Delivery Leadership
- Serve as the primary operational leader for all work delivered to regional clients (AMS / EMEA / APAC).
- Translate regional business priorities into delivery and resourcing strategies within the GDC.
- Drive daily operational excellence, ensuring projects meet SLA, quality, and cost expectations.
- Lead the regional service delivery team — including operations managers, project managers, and integrated producers.
2. Client & Business Governance
3. Process Re-engineering Across Studios Forecasting & Resource Planning
4. Operational Excellence & Process Maturity
5. Leadership, People, and Culture
6. Financial & Commercial Accountability
GREAT TO HAVE :
PREFERRED QUALIFICATIONS :
Create a job alert for this search
Delivery Head • Alwar, IN
Related jobs
)
![Circle Head - Operations [ South & North ]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=DMart%20-%20Avenue%20Supermarts%20Ltd)
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEAlwar, IN Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 4 hours ago
- Promoted
- New!
Head - B2B Partnerships & Alliances
Masters' UnionAlwar, IN Masters’ Union is a new-age undergraduate school at the intersection of business and technology.We are reimagining higher education by bringing together industry leaders, practitioners, and domain ...Show moreLast updated: 4 hours ago
- Promoted
Delivery Lead
RapidBrainsAlwar, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago
- Promoted
Delivery Head
WhiteSlips Job Management ConsultantsAlwar, IN To lead a team of resources to efficiently implement company’s digital marketing solutions.Experience in driving and leading multi-stage projects that direct efficient use of resources, and improve...Show moreLast updated: 2 days ago
- Promoted
- New!
Delivery Manager
Live ConnectionsAlwar, IN IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives.
Delivery Management & Execution.Lead and manage multiple concurrent...Show moreLast updated: 4 hours ago
- Promoted
Unit Medical Services Head- Bangalore
Manipal Hospitals (MHEPL)Alwar, IN Provides clinical and administrative direction for the clinical operation of medical departments and services.Responsible for the co-ordination and oversight of all medical care and support clinica...Show moreLast updated: 27 days ago
- Promoted
Service Manager
SV Management ConsultantsAlwar, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 6 days ago
- Promoted
- New!
Regional Service Head, Ghaziabad
Exide Industries LimitedAlwar, IN The Regional Service Head will lead service operations across the assigned region.This role involves overseeing warranty management, dealer appointment and performance, team leadership, productivit...Show moreLast updated: 4 hours ago
- Promoted
- New!
IT Delivery Management
MNCAlwar, IN Years of experience in IT Deliveries and Project Management.Responsible for enabling systematic steps toward the achievement of E2E ownership of deliveries.Show moreLast updated: 4 hours ago
- Promoted
- New!
Head of Purchasing
Vedic Cosmeceuticals Pvt LtdAlwar, IN Vedic Cosmeceuticals is India’s leading contract manufacturer specializing in high-quality beauty & personal care products across skincare, haircare, body care, men's grooming, baby care and intima...Show moreLast updated: 4 hours ago
- Promoted
- New!
Customer Delivery Manager
QuectelAlwar, IN Manage the full order-to-delivery cycle for key accounts.Coordinate with internal teams to ensure on-time, in-full (OTIF) delivery.
Handle customer communication, delivery issues, and performance re...Show moreLast updated: 4 hours ago
- Promoted
Regional Operations Manager
GKB Hitech Lenses Private LimitedAlwar, IN Regional Operations Manager – GKB Hitech Lenses Pvt.India’s leading ophthalmic lens manufacturers, we are strengthening operational excellence across our multi-plant and lab network.As we scale wit...Show moreLast updated: 6 days ago
- Promoted
- New!
Regional Head
GrayQuestAlwar, IN As a part of the Business team, you will be at the forefront of GrayQuest’s growth in your.Drive the acquisition of educational institutions (K-12 schools,.
Set up and own the sales process in your ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Delivery Leader- Telecom
Incedo Inc.Alwar, IN You are passionate about Technology, quality and making raving fans of your clients and users.You put your client first and are passionate about making and keeping commitments.You challenge others ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Circle Head - Operations [ South & North ]
DMart - Avenue Supermarts LtdAlwar, IN Responsible for managing 12-15 stores operations.Responsible for handling four areas i.People, Business, Process & Compliance.
Data Analysis and identify areas of gaps and opportunities.Review manpo...Show moreLast updated: 4 hours ago
- Promoted
- New!
Regional Training Manager
Capri Global Capital Ltd.Alwar, IN Job Title : Regional Training Manager - Gold Loan NBFC.Deliver high-impact and engaging training sessions (VILT, ILT, and on-the-job) for new and existing employees within the region.Conduct batches...Show moreLast updated: 4 hours ago
- Promoted
Regional B2B Expansion Head - College Partnership
AlgoTutorAlwar, IN AlgoTutor is a fast-growing EdTech company on a mission to transform the way students and professionals learn, grow, and prepare for the future.
We partner with colleges and universities to deliver ...Show moreLast updated: 6 days ago
- Promoted
- New!
Managed Services – Service Delivery Manager
Buxton Consultingalwar, rajasthan, in Service Delivery Manager (Managed Services).Work Hours : India time with overlap to U.Must clear a thorough background check.
Location : India (Remote or Hybrid, depending on city).Must be available t...Show moreLast updated: less than 1 hour ago