Chalo - Manager/Senior Manager - OperationsChalo • Maharashtra, India
Chalo - Manager / Senior Manager - Operations
Chalo • Maharashtra, India
1 day ago
Job descriptionEnsure strong understanding and monitoring of diesel / CNG / EV bus systems and charging infrastructure. Manage ITS (GPS, AFCS, CCTV, telematics, Chalo app dashboards) for real-time operations efficiency. Oversee preventive and breakdown maintenance, spares management, vendor SLAs and AMC performance. Drive AOP execution focusing on revenue per bus, cost optimization, collection efficiency and profitability. Support budgeting, cost control, reconciliation, and commercial discipline across operations. Lead high-performance teams including Managers, Supervisors, Drivers, Conductors & Technical staff. Manage conflict resolution in unionized environments while maintaining discipline and morale. Execute structured coaching, training programs and performance evaluations using data. Ensure compliance with RTO norms, insurance, permits, fitness & regulatory standards. Lead safety measures, incident response, and root-cause analysis. Maintain adherence to labor laws including shift scheduling, OT management, and PF / ESI compliance. Coordinate effectively with Municipal Corporations, Police, Traffic Department & Govt bodies. Build vendor relationships and manage external service contracts. Handle public feedback, escalations, and media / community communication professionally. Strong business orientation and understanding of operational levers. Proven expertise in Operations Planning, Execution, AOP Delivery & Team Leadership. Strong decision-making ability with analytical and data-driven approach. Strategic problem-solving and structured execution mindset. High ownership and accountability Respectful and collaborative Courageous decision-making Coachable and growth-oriented Ability to influence stakeholders across levels On-ground aggressiveness towards solving operational challenges Fleet operations, depot management & route planning ITS systems, dashboards, GPS, AFCS, telematics PPP model, tenders, revenue mgmt & commercial KPIs Breakdown & preventive maintenance systems Labor law compliance & safety frameworks 8-15 years of experience in transport, mobility, logistics, manufacturing, or large-scale field operations. Experience managing large distributed teams (200+ workforce) preferred. Exposure to EV ecosystem and smart mobility solutions is an advantage. Graduate / MBA / Engineering preferred. Improved fleet efficiency & reduction in operational costs High stakeholder satisfaction and stronger public perception Strong discipline, safety and compliance culture Delivering targets aligned with AOP
To ensure smooth, safe, and efficient bus depot operations with high fleet availability, strong cost control, and superior stakeholder satisfaction.
Key Responsibilities :
Operational Excellence :
- Lead daily depot operations ensuring bus scheduling, allocation, and fleet readiness.
- Monitor and improve KPIs such as EPKM, KMPL, occupancy, On-Time Performance (OTP), and cost per KM.
- Supervise conductor & driver operations, rostering, discipline, safety and performance management.
- Lead route optimization and depot management including cash control, parking, ticketing, and dispatch.
Technical & System Management :
Business, Finance & Revenue :
People & Leadership :
Compliance & Safety :
Stakeholder & External Relations :
Required Skills & Competencies :
Functional Skills :
Behavioral Competencies :
Knowledge Requirements :
Experience & Qualification :
Success Indicators :
(ref : iimjobs.com)
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Operation Manager • Maharashtra, India
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