Technical Business Analyst Flights

About Us

We’re building the

next generation of travel technology

— a future-ready

Flights Platform

that empowers travel agents, consolidators, and TMCs to connect, sell, and scale seamlessly.

Born from the trusted legacy of

Thomas Cook India (Est. 1881)

, we’re now operating with the energy and agility of a

startup within an enterprise

— reimagining how flight distribution works through APIs, automation, and data-driven experiences.

If you’re obsessed with building smarter travel systems, love connecting dots between business and tech, and thrive in fast-paced problem-solving environments — this is your runway.

The Opportunity

We’re looking for a

Business Analyst (Flights Product)

who wants to be at the forefront of redefining travel distribution.

You’ll work hand-in-hand with product managers, engineers, and global suppliers to

design, test, and deliver world-class flight experiences

powered by

GDS, LCC, and NDC APIs

This isn’t a routine BA role. You’ll be crafting the

functional backbone of an industry-defining platform

, influencing everything from API workflows to agent UX, and ensuring our Flights Product is future-proof, scalable, and delightful to use.

What You’ll Do

1. Shape the Product Vision

Partner with product and business teams to translate ideas into crisp, executable requirements.

Map real-world travel agent workflows into seamless digital journeys — from search to settlement.

Write detailed

FSDs, SRSs and process flows

that developers and testers love working with.

2. Drive API Integrations

Lead integration discovery for

GDS, NDC, LCC

, and

aggregator APIs

— from feasibility to go-live.

Collaborate with vendors and tech teams to make APIs smarter, faster, and more resilient.

Validate API responses, edge cases, and error handling to ensure bulletproof transactions.

3. Own Quality and Launch Readiness

Design and execute

UATs, regression tests

, and functional scenarios that mimic real-world use cases.

Identify breakpoints early and work with developers to fix them fast.

Plan

go-lives

with surgical precision — ensuring stability, performance, and adoption.

4. Be the Bridge Between Business & Tech

Speak both languages — translate complex logic into business clarity and business goals into tech precision.

Champion functional governance, track CRs / bugs, and ensure nothing falls through the cracks.

Use data to back your decisions, measure impact, and push for continuous improvement.

What You Bring

3–5 years of experience as a

Business Analyst in Travel Tech

(Flights / GDS / NDC / API projects).

Deep understanding of

airline distribution systems

, PNR lifecycle, and fare management.

Experience with

Postman

JIRA

Confluence

Swagger

, and

data validation tools

Strong documentation, analytical, and problem-solving skills.

Passion for product building — not just requirement writing.

High ownership mindset — “If it’s broken, I’ll fix it. If it can be better, I’ll make it better.”

Why Join Us

Be part of a

core team

building an industry-first

Flights Product

for the global travel space.

Work on

cutting-edge API integrations

with leading GDS, NDC, and LCC providers.

Experience

startup agility

backed by

enterprise stability

— best of both worlds.

Learn fast, own big, and make your mark on something that scales globally.

✉️

Apply Now

If you’re excited about transforming how the world books and sells flights — we want to talk.

Apply via

LinkedIn

or send your resume to

jeetraj.shah2@thomascook.in

with the subject line :

“BA – Flights Product”

Hiring Process :

1️⃣ Functional Case Task

2️⃣ Three Rounds – Product, Tech & Leadership

3️⃣ Reference Check