CRM Software Engineer

Company Description

Apollo AyurVAID is a leader in quality-driven Ayurveda medical care, specializing in precision Ayurveda to address the root causes of diseases and promote sustained well-being. Recognized for integrating Ayurveda with modern medicine, Apollo AyurVAID operates a unique "hospital-in-hospital" model within top-tier allopathy hospitals. Accredited by NABH and endorsed by leading health insurance companies for cashless Ayurveda treatment, Apollo AyurVAID has received multiple awards, including the National Quality Award and "Best Ayurveda Centre" by the Government of India. With a strong foundation in protocols, scalability, and innovation, the organization is supported by an experienced team of medical and management professionals.

Job Description :

Identify, evaluate and implement customer requirements related to lead management : set-up, configuration, customization, scripting, and integration.

Integrate lead management system with external applications as required.

Analyse and troubleshoot system / user issues and coordinate issue resolution across users, technical team, and vendors as needed.

Work with the Digital marketing, and Call center teams to optimize the processes for lead management. Ensure data quality, timeliness and completeness is adhered.

Generate performance dashboards to track key parameters.

Provide hands-on training to end-users.

Create technical and user documentations.

Ensure users are provided with professional, courteous and timely support and service.

Stay current on latest technology trends and best practices and apply this knowledge to the business.

Required Profile / Skills :

Bachelor Degree or Equivalent in Computer Science, Information Systems Management or related field.

2+ years of hands-on experience with development, customization and implementation of LeadSquared or any other CRM / lead management systems, and good understanding of business processes.

Working experience in the following areas is required :

Creating and customizing forms, reports, dashboards, and scripts.

Integrating CRM and lead management applications with external applications.

HTML, JavaScript, Web Services and SQL.

Working experience in automating routine tasks, a plus.

Working experience in healthcare industry, a plus.

Strong communication, people skills and ability to work in a team, a must.

Strong analytical and problem-solving skills, a must.

Apply Now : hr@ayurvaid.com / whatsapp to +91+9148341249