Pricing and Ordering Support

Why this job matters

This role is responsible for accurate and timely pricing and ordering of BT complex products for BT's customers across a set of BT products providing expertise on product, technical, and process aspects for quoting and delivery requirements. Pricing and Ordering Support is key to increase customer satisfaction and to ensure a high quality service fulfilled in a timely manner.

• Total experience between 2-5yrs, relevant experience minimum 1yr
• Excellent knowledge on MS Applications like MS Excel, MS Powerpoint
• Commercial and technically sound
• Proactive attitude towards completing high quality work on time
• Ability to work with needs and risks from all stakeholders and negotiating the required outcomes

What You'll Be Doing

The Skills You'll Need

Customer Service

Communication

Issue Resolution

Continuous Improvement

Problem Solving

Service Level Agreement Management

Order Management

Supplier Management

Technical Support

Business Process Improvement

Escalation Management

Project / Programme Management

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in :

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out :

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future :

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Skills Required

Problem Solving, Ms Excel, Escalation Management, Continuous Improvement, Business Process Improvement, Order Management, Technical Support, issue resolution , Supplier Management, Ms Powerpoint, Decision Making