Senior Manager – Lean Digital Transformation

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager – Lean Digital Transformation

This role allows you to build and implement the digital transformation strategy / framework, provides an avenue to drive end-to-end solutions and demonstrate internal and external multi-function perspective to customize solutions for our clients

Responsibilities

Main responsibilities will include :

 Drive continuous improvement initiatives within HR operations using Lean methodologies.

 Analyse existing HR processes (payroll, onboarding, compliance, etc.) to identify and eliminate inefficiencies.

 Identify process improvement opportunities by conducting VSM, Gemba and floor walks

 Conduct Lean Action Workouts, Kaizen events together with Operations and Customers

 Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same

 Leading and delivering Lean Digital projects that improve end-to-end processes HR processes and driving significant business impact for customers

 Working closely with HR Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization

 Conducting Quality Awareness and Lean Trainings within the organization

 Partner with HR Operations Leaders to drive Lean Agenda for the organisation

Qualifications we seek in you!

Minimum qualifications / Skills :

• Proven experience in HR process optimization (e.g., onboarding, payroll, employee lifecycle, compliance).
• Demonstrated expertise in client relations, multiple & complex stakeholder management
• Familiarity with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM)
• Strong Consulting, relationship management and facilitation skills including the ability to listen and ask the right questions to understand the business problem, analyse and provide meaningful insights.
• Problem solving skills with analytical bent of mind
• Ability to multitask with aggressive deadlines
• Proficiency with spoken and written English
• Influencing, Persuasion and presentation skills
• Project management skills

Preferred qualifications / Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.