Conversational AI Developer

Experience : 3 – 6 Years

Location : Bangalore / Coimbatore / Remote

Department : Engineering

Employment Type : Full-Time

Role Summary

We are seeking a Conversational AI Developer & Tester who is passionate about creating intelligent, natural, and human-like voice and chat experiences.

You will design, develop, and test conversational flows for voice-first and chat-based customer interactions , leveraging modern Conversational AI platforms such as Dialogflow CX, Rasa, Cognigy AI, Amazon Lex, Kore.ai, or IBM watsonx Assistant .

Candidates with prior exposure to VXML-based IVR systems and real customer projects will be given preference.

Key Responsibilities

• Design, build, and test end-to-end conversational experiences for voice and chat channels across multiple AI platforms.
• Translate product and user requirements into intuitive dialogue designs and interaction flows .
• Collaborate closely with product managers, conversation designers, and customer teams to refine user journeys and ensure smooth voice UX.
• Leverage NLP and ML concepts to improve intent accuracy, entity extraction, and contextual conversation management.
• Integrate conversational bots with APIs, backend systems, and telephony platforms (e.g., Genesys, Twilio, Amazon Connect).
• Conduct functional and user testing, analyze conversation logs, and iterate designs for continuous improvement .
• Prepare and maintain technical documentation, test plans, and version-controlled flow artifacts .
• Stay updated on emerging trends in Conversational AI, LLMs, and Generative AI integrations .

Required Skills & Qualifications

(e.g., Dialogflow CX, Rasa, Cognigy, Amazon Lex, Kore.ai, IBM watsonx Assistant).

Preferred / Nice-to-Have

What We Offer