Vice President - Strategy & Operations

Description :

Role : VP - Strategy & Operations

Experience : 20+ Years

Job Location : Chennai

About OJCommerce :

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data driven system streamlines operations with minimal human intervention.

Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.

Job Brief :

We are looking for an experienced VP Strategy & Operations to oversee our organizations ongoing business and operational initiatives. You will be a key member of the senior management team, reporting to the Founder / Director.

The ideal candidate is an experienced and efficient leader who combines strong strategic vision with operational discipline. If you have excellent people skills, business acumen, and exemplary work ethics, wed like to meet you.

The goal of this role is to secure operational excellence, drive profitability, and enable sustainable the P&L and deliver profitable, sustainable growth for the website and CS.

2.Set quarterly goals for revenue, margin, CAC, LTV, conversion, CSAT / NPS, AHT, FCR, returns / defects, and cash.

3.Lead website (D2C) growth across acquisition, conversion, and retention; run a clear promo and merchandising calendar with payback discipline.

4.Improve on-site experience (product pages, search, navigation, checkout) with Tech / Catalog to lift conversion and reduce abandonment.

5.Build lifecycle performance (repeat rate, frequency, churn reduction) via relevant campaigns and customer journeys.

6.Run Customer Service (multi-channel) with strong SLAs and quality standards; raise CSAT / NPS, improve FCR, reduce AHT and escalations.

7.Close the loop on VOC by fixing policies / processes across catalog accuracy, delivery promises, refunds / returns, and communications.

8.Reduce defects & costs by partnering with Supply Chain / Fulfilment on late shipments, cancellations, and return rates.

9.Ensure marketplace compliance and account health; maintain incident / peak readiness playbooks.

10.Build and coach a high-ownership team (marketing, CRO / content, lifecycle, WFM, QA).

11.Run the operating rhythm : weekly reviews, monthly deep dives, and clear action plans for leadership.

Skills & P&L ownership in a digital-first, fast-cycle business (startup / scale-up preferred).

2.Deep leadership in website marketing : acquisition, conversion, retention, merchandising, and promo strategy with measurable impact.

3.Strong Customer Service leadership : multi-channel operations, SLA / quality management, policy design, customer recovery, and marketplace standards.

4.Data-driven decision maker : sets the right metrics, diagnoses root causes, prioritises experiments, and tracks payback / ROI.

5.Execution speed + detail orientation in complex, high-volume influence with Tech, Catalog, Supply Chain, Finance, and Executive Leadership.

7.People leadership : hiring bar-raisers, coaching, setting goals, and building succession.

8.Nice to have : US retail exposure, marketplace operations depth, pricing / promo science, returns reduction experience.

What We Offer :

• Competitive salary
• Medical Benefits / Accident Cover
• Flexi Office Working Hours
• Fast-paced, entrepreneurial work environment

(ref : iimjobs.com)