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Customer Care Executive
White Forcemumbai, India30+ days ago
Job descriptionMake consumer journeys more efficient by identifying and documenting all errors that are E-Com Order Management : place new orders, modify, cancel, refund, etc. Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate Bachelor’s degree (or equivalent) Great verbal & written communication skills Ability to anticipate & prevent, rather than just react & resolve Ability to use basic IT tools : spreadsheets, documents, Emails, WhatsApp Ability to learn specific IT tools : fairly simple ones
Job description
Role and Responsibility
- Support the CL team in handing all incoming customer queries on various channels. Different
channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc.
encountered on everyday basis in end-to-end order journey.
relevant issues related to order delivery, product, tech, or business operations.
Preferred skills and qualifications
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Customer Care Executive • mumbai, India
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