Marine Engine Technology and Support Lead

Key Results and Key Activities :

I. Provide Technical Solutions and Support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

• Work with customers at the enquiry stage to understand their needs. Derive and document project requirements and technical specifications. This includes parts lists, work scope, resource requirements, risk analysis. This will ensure no rework and errors during the project.
• Propose Solution architecture, bill of material, draw the work scope, read panel drawings so that the installation and commissioning of our systems on site happens smoothly.
• While doing so, ensure that you keep in mind Neptunus’ philosophy of optimizing parts list and not selling parts like another OEM would.
• Work with the salesperson to Invest multiple stakeholders in the Customer’s organization about the solution so that the enquiry moves towards an order. This will require Customer visits, calls and video presentations.
• Once the order comes in, handover the order to the operations team in a way that makes it easy for execution. Higher accuracy of documentation and information is required for this.
• Support team members who are on site if they need technical help during site execution.
• Attend Sites if needed to support the Sales and Execution Team.

II. Drive Continual Improvement in Delivery to reduce time by ¼ to ½ day every site compared to the Bar Chart.