Customer Support Specialist

Job Description

Target Audience : Graduates / Postgraduates from recognized universities can apply.

Locations of work : Pune

Pre Requisites

• Candidate must be an Indian citizen and above 18 years of age
• Candidates should not have any backlogs for participating in the hiring process
• Candidate needs to possess good communication skills
• Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations
• Candidate needs to be flexible to work in any shift as per business requirement.

Profile / Designation : Senior Customer Service Associate / Executive (Level 2 / 3)

Job Summary –

Customer Associate – Minimum 3+ years experience

Soft Skills : Good communication

Good understanding of English language

Technical Skills :

Good computer knowledge

Good typing speed

Good keyboard knowledge and system navigation

Skills Required : (Level 3)

Fluent and Good / Great command on 'Written' and spoken English

Relevant experience of having worked in an international contact center with 18 months

Versant score 0f 60 + at hiring stage

Typing speed of 35- 40 wpm with accuracy of 93% +

Weekend + 24 / 7 shift model + split weekly off working module

Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency

Good Analytical, logical, and reasoning skills is a must

Must have basic skills with usage of MS word and MS excel

Must be able to handle stress and work under pressure of SLAs