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Support Specialist 1

ConfidentialHyderabad / Secunderabad, Telangana, India

11 days ago

Job description

We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, 'Web-based Digital Health' category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara)

Who We Are

We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, phone, and client chat, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.

Provide consistent, professional, and high-quality client support to our client base.

Establish procedures to ensure client satisfaction and quality service delivery.

Communicate and collaborate across teams and departments to help resolve issues.

Replicate and document issues for further escalation.

Skills & Requirements

Bachelor's Degree, preferred

1-2 years of related experience in customer service or client-facing role

Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues

Experience within a medical practice and / or EMR experience is preferred

Basic knowledge of Apple platforms : Mac, iPad, iPhone / iPad iOS

Knowledge of bug tracking software such as Zen and Jira

Google suite experience, preferred

Excellent interpersonal, verbal, and written communication skills

Ability to effectively prioritize and manage time.

ModMed Benefits Highlight : At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits :

India

Meals & Snacks : Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,

Insurance Coverage : Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,

Allowances : Annual wellness allowance to support your well-being and productivity,

Earned, casual, and sick leaves to maintain a healthy work-life balance,

Bereavement leave for difficult times and extended medical leave options,

Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,

Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,

401(k) : ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs,

Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,

Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,

Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING : ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote 'interviews,' and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([HIDDEN TEXT]). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Skills Required

Customer Service, Troubleshooting, google suite

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Support Specialist • Hyderabad / Secunderabad, Telangana, India

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