WALK IN Drive @Gurgaon| Customer Service Associate (International Voice) | 11th Oct

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

Walk in Date - 15 Oct 2025

Walk-in Time - 10.00 AM- 4 : 00 PM IST

Venue : YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Job Summary

We are hiring for Customer Service International Voice Process focused on the US Healthcare domain. You will be responsible for resolving customer queries via calls, assisting with claims, benefits, authorizations, and billing inquiries, while ensuring compliance with US healthcare regulations and delivering an exceptional experience.

Role & responsibilities

Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.

Assist US-based members and providers with accurate and timely information.

Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.

Accurately document customer interactions and transactions in the system.

Ensure HIPAA compliance and protect patient privacy at all times.

Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).

Collaborate with internal teams for escalation resolution and process improvement.

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider

Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient

Preferred candidate profile

Freshers graduated in 2022,23,24 & 25 are eligible for the role.

Minimum 6 months to 3 years of experience in international voice process.

Excellent verbal and written communication skills in English.

Strong interpersonal skills with the ability to remain patient and empathetic.

Comfortable working night shifts and rotational offs.

Basic computer literacy and typing skills.

Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations).

Knowledge of HIPAA regulations.

Graduate in any stream (preferably Life Sciences, Healthcare, or related fields).

Undergraduates with relevant BPO experience are eligible to apply

Knowledge of billing practices and procedures preferred

Proficiency with word processing and spreadsheet software and required

Perks & Benefits

Salary Range- 3.2 LPA - 3.7 LPA

Paid training and continuous development

Cab Facility (Pick Up & Drop) or Transport Allowance

Medical Insurance

Life Insurance

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>