▷ 15h Left! Senior Lead

Tata CommunicationsMumbai, Maharashtra, India

1 day ago

Job description

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network / SDWAN / Cloud & security / Unified Collaboration / Mobility & IoT / other domains.

The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution.

This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-1 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages.

Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.

Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity.

Desired Skill sets Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain

Create a job alert for this search

15H Left Senior • Mumbai, Maharashtra, India

Related jobs

Promoted

Lead

Bristleconenavi mumbai, maharashtra, in

Business Process Lead – Manufacturing (MFG).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 26 days ago

Promoted

Business Lead

HOWLMumbai, Maharashtra, India

About the Company First things first — what is HOWL? No, we’re not just another agency (we know everyone says that).We’re a company obsessed with creating - create teams, create processes, create...Show moreLast updated: 6 days ago

Promoted

Senior Sac Techno-Functional Lead

RED GlobalDombivli, Republic Of India, IN

SAP SAC Techno-Functional Lead • • • •.For our global client, RED is currently looking for.SAP SAC Techno-Functional Lead. SAP SAC Techno-Functional Lead.Duration : 6 months contract + possible extension...Show moreLast updated: 5 days ago

Promoted

15h Left : Team Lead

TPMumbai, Maharashtra, India

Roles and Responsibilities - Be responsible for the team’s overall performance.Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them,...Show moreLast updated: 30+ days ago

Promoted

Senior Lead

Tata CommunicationsMumbai, Maharashtra, India

Promoted

Senior Associate-Team Leader

ConfidentialNavi Mumbai, Mumbai City, Mumbai

Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.Developing and implementing policies, procedures, and processes to improve IT operat...Show moreLast updated: 10 days ago

Promoted

Team Lead, Team Lead

AmazonThane, Maharashtra, India

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION : Job ...Show moreLast updated: 15 days ago

Promoted

15h Left : Manager

Thomas Cook India LimitedMumbai, Maharashtra, India

Role- Manager- Implementation Location- Mumbai Role & responsibilities.Assist in executing new client account setups and product rollouts. Maintain accurate documentation for each implementation p...Show moreLast updated: 1 day ago

Promoted

Sales Lead | Commerce Global

ConfidentialMumbai

As the Sales Leader for the Commerce Global Product, you will be responsible for driving strategic growth and expanding our global footprint. Building strong relationships with.Recruiting, leading, ...Show moreLast updated: 30+ days ago

Promoted
New!

Senior Development Lead

FNZThāne, Republic Of India, IN

The Technical Lead is an enabler in the project team.They are tasked with ensuring the development team on the project is productively working towards the technical delivery goals.They are also res...Show moreLast updated: 1 hour ago

Promoted

Implementation Lead

AV Talent Checkers LLPMumbai

Role Overview : The Implementation Lead will play a pivotal role in building and managing a centralized, OKR-driven project delivery function that focuses on the impl...Show moreLast updated: 30+ days ago

Promoted

Senior Project Delivery Lead

thinkbridgethane, maharashtra, in

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by...Show moreLast updated: 3 days ago

Promoted

Senior Lead

ConfidentialMumbai, India

Promoted

Category Lead

ConfidentialThane

Mosaic Wellness, you'll be instrumental in building and growing an entire business category.This means you'll own the full spectrum, from crafting relatable propositions and designing superior cust...Show moreLast updated: 30+ days ago

Promoted

Lead / Senior Manager Controls Design SME

BDx Data Centersmumbai, maharashtra, in

Lead / Senior Manager Controls Design SME.BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers,...Show moreLast updated: 1 day ago

Promoted

Delivery Lead

RapidBrainsnavi mumbai, maharashtra, in

Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago

Promoted

Senior Delivery Lead - BPO

ConfidentialMumbai, India

This role is critical in driving operational excellence, managing people and processes, and leading business growth strategies. The ideal candidate will be a proven leader with deep functional exper...Show moreLast updated: 10 days ago

Promoted

Senior Lead Generation Specialist

ConfidentialMumbai, India

Senior Lead Generation Specialist.Mumbai (Head Office) / Remote (if outside Mumbai).Are you passionate about driving growth through global lead generation We are looking for an experienced.Senior L...Show moreLast updated: 10 days ago