Customer Relationship SpecialistGATX India Pvt Ltd • Gurgaon, Republic Of India, IN
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Customer Relationship Specialist
GATX India Pvt Ltd • Gurgaon, Republic Of India, IN
1 day ago
Job descriptionMust have a Degree in any discipline Min 6-8 years’ experience in Sales Support / Customer Service Proficiency in MS Word / Excel / Power point Good problem-solving skills Good communication skills, both verbal and written Strong interpersonal skills Diligent and trustworthy, with good initiative and enthusiasm Positive attitude with customer service mindset, ability to work in a team and positive attitude Prioritize and handle multiple tasks
Position Purpose : To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers
Key Activities
Customer Relationship Management
- Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG / Insurance, other documents)
- Update customers on manufacturing status in case of new rakes / off-hire intimation in case of existing rakes, etc
- Follow up with customers on outstanding payments
- Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained
- Visit customers to address issues with Sales manager (occasionally)
- Assist in preparation of MIS reports
- Assist in due diligence process
Education and / or Experience Required (including certifications) :
Key Competencies :
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Customer Relationship Specialist • Gurgaon, Republic Of India, IN
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