Voice Support Representative (International Banking)
HCLTechChennai, Republic Of India, IN9 days ago
Job description1–2 years of experience in international voice-based client support, preferably with UK clients. Excellent spoken English with a neutral or UK-accented tone. Strong interpersonal, communication, and problem-solving skills. Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. Willingness to work full-time from the Navalur, Chennai office (no hybrid / remote option). Bachelor’s degree in any discipline. Certifications in client service or voice process operations are a plus. Understanding of UK business culture and client expectations.
HCLTECH Mega Walk-in Drive - International Banking Voice Process
📅 Walk-in Drive Details :
📍 Location : HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
🗓 Date : 23rd October 2025.
⏰ Time : 12 : 00 PM - 3 : 00 PM
Contact HR : Sanjay.
Job Title : Client Support Specialist – UK Client Services (Voice Process)
Job Summary :
We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–2 years of experience in international calling, specifically supporting UK clients.
Key Responsibilities :
- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
- Address client issues related to services, transactions, or operational concerns.
- Maintain detailed and accurate records of all client interactions using CRM tools.
- Escalate unresolved issues to internal teams and ensure timely follow-up.
- Collaborate with internal departments to enhance client satisfaction and service delivery.
- Ensure compliance with UK data protection and service standards.
Required Skills and Experience :
Preferred Qualifications :
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Representative Voice • Chennai, Republic Of India, IN
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