(Apply in 3 Minutes) Contact Center - GENESYS CLOUD

Contact Center - GENESYS CLOUD

Primary Location : Noida / Chennai / Bengaluru / Hyderabad / Pune

Experience : 14+ years

Position Overview (Job Summary) :

The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements.

Primary Skills :

• Genesys Engage / Genesys Cloud CX / Genesys PureConnect
• IVR development tools (Genesys Composer, Interaction Designer, Architect)
• Programming : Java, C#, Python, JavaScript
• API Integration : RESTful, SOAP, Genesys APIs
• Telephony : SIP, VoIP, ACD, CTI
• Cloud Platforms : Genesys Cloud CX, AWS, Azure
• Database : SQL / NoSQL
• DevOps : Git, CI / CD tools
• Troubleshooting and debugging
• Communication and collaboration skills

Secondary Skills :

Experience :

Role and Responsibilities :

A. Key Responsibilities

B. Additional Responsibilities

Educational Qualification :

Certifications (Preferred) :