Senior Program Manager, Selling Partner Identity Verification

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners (3P and 1P). The Selling Partner Identity Verification (SPIV) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Risk Manager with background in risk / digital fraud and vendor management / risk, to manage critical and high impact vendor investigations and decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and helping us ensure that customers make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and systems.

Key job responsibilities

• Have strong analytical skills and a demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
• Be proficient at managing change implementation for multiple programs cross-vertically; collaborate with stakeholders and / or managers to scope efforts, set project milestones, and drive delivery to meet deadlines to meet program goals.
• Be an experienced team member who can prioritize well, communicate clearly, and influence cross-functional teams, such as product management, technical program management, engineering and science teams.
• Interact with stakeholders at multiple levels, supporting business and product teams to define and deliver solutions enabling streamlined standard processes and high quality experiences.
• Plan and manage multiple parallel projects.
• Create, maintain and disseminate project information to stakeholders and senior management.
• Be flexible to changing priorities, open to new ideas and enjoy working with ambiguity.

A day in the life

This role is focused on the identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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