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Customer Support Associate Sr Associate
Customer Support Associate Sr AssociateSutherland • Navi Mumbai, Maharashtra, India
Customer Support Associate Sr Associate

Customer Support Associate Sr Associate

Sutherland • Navi Mumbai, Maharashtra, India
30+ days ago
Job description
  • Be the primary point of contact for our Business-to-Business customers through Calls Email & Chat.
  • Provide timely accurate and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality productivity attendance and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.
  • Qualifications :

    • Good verbal and written communication skills in English.
    • Strong customer service mindset with good communication skills.
    • Ability to empathize with customers manage time effectively and work independently.
    • High school diploma or equivalent and above.
    • 02 years of experience (freshers welcome!).
    • Additional Information :

    • Working Location : Navi Mumbai Airoli
    • Timings : 8 Hours plus 1 Hour break
    • Perks : Cab facilities available (within 25 Kms of office location).
    • Disclaimer :

      Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to

      Remote Work : No

      Employment Type : Full-time

      Key Skills

      Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

      Experience : years

      Vacancy : 1

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    Customer Support Associate • Navi Mumbai, Maharashtra, India

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