Customer Care Executive

Job Purpose : Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.

Responsibilities :

• Greet all visitors and patients professionally and with empathy.
• Answer incoming calls, WhatsApp messages, and emails promptly and accurately.
• Educate callers about services, packages, pricing, and consultation process.
• Category management (Ortho, Neuro, women’s health care, Pediatrics)
• Responsible for providing Quality and Effective services to the customer.
• To meet and engage with HNI and other customers and focus on repeat buys
• Responsible for Client Feedback on quality of services and customer experience.
• Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints.
• Responsible for Mystery Audit Score / NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.

Focus on Customer Retention

Education Qualifications :

Required Bachelors degree from various field

Experience :

Minimum 2 Years’ Experience in managing Front Line Business

Preferred experience in Health care or Hospitality Industry

Skills

Well versed in excel, word & managing data

Should be excellent in communications

Should have a better understanding of Business strategies, client acquisition and client retentions