Nepali Customer Support Specialist

Position : Nepali Customer Support Specialist

Location : Remote (India)

Employment Type : Full-time

Role Overview :

We are seeking a skilled Customer Support Specialist proficient in Nepali and English to deliver high-quality assistance to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to apply.

Key Responsibilities :

Respond to customer queries via calls, chats, and emails

Analyze customer needs and offer accurate solutions

Document interactions in CRM tools and follow standard procedures

Collaborate with internal teams to resolve complex issues

Maintain service quality, response time, and customer satisfaction metrics

Qualifications :

Exceptional command of Nepali and English

Strong communication, active listening, and problem-solving skills

Ability to work remotely with minimal supervision

Basic computer literacy

Previous customer support experience is a plus but not required