Operations and Client Experience Lead

Company Description

LX Edge is India's first end-to-end Learning & Development-as-a-Service platform, transforming organizational learning from transactional training to strategic learning experiences. LX Edge provides the infrastructure, expertise, and orchestration necessary to deliver curated, high-impact learning outcomes. Whether you are a startup scaling leadership or an enterprise aiming to upskill your teams, LX Edge ensures impactful and strategic growth.

Role Description

This is a dual-impact role—equal parts operations excellence and client experience ownership. You'll ensure every engagement runs smoothly while also being the friendly face and first voice of LX Edge for incoming client requests and on-site visits.

You'll manage the end-to-end operational flow while spotting opportunities to upsell, cross-sell, or deepen relationships with clients and partners.

Key Responsibilities

Client Coordination & Engagement

• Be the first point of contact for client L&D teams and visiting coordinators.
• Manage pre-event planning, communication, and updates with empathy and precision
• Conduct walk-throughs or virtual tours when clients visit facilities.
• Confidently present LX Edge's offerings, amenities, and differentiators.
• Capture and relay client interests or upcoming requirements to the sales / partnerships team.
• Maintain event photos, testimonials, and feedback summaries for marketing use.

Facility Partner & Vendor Management

Internal Coordination & Sales Support

Success in This Role Looks Like

Qualifications

➔ Detail-oriented and naturally hospitable—you enjoy solving problems for people.

➔ Confident communicator, both written and verbal.

➔ Can present LX Edge's value proposition with warmth and credibility.

➔ Tech-comfortable—Google Sheets, WhatsApp Business, Slack, and Drive.

➔ Prior experience (1–3 years) in operations, client servicing, or sales coordination.

Nice to Have :

Why Join Us

LX Edge is redefining how modern organizations deliver learning—not as an event, but as an experience.

Here, operational excellence meets sales finesse. You'll help build a brand known for precision, hospitality, and customer delight.

Website : www.lxedge.in

WhatsApp : 9100743185

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Skills Required

Slack, google sheets