Urgent hiring customer support executiveConfidential • Bhopal
Urgent hiring customer support executive
Confidential • Bhopal
26 days ago
Job descriptionBachelor's degree in any discipline (undergraduates may also be considered) 0 to 2 years of experience in customer support or a similar role (freshers welcome) Good verbal and written communication skills in English (and local languages if applicable) Basic computer literacy and familiarity with MS Office or Google Workspace Ability to multitask, prioritize, and manage time effectively Willingness to work in rotational shifts, including weekends if required
Key Responsibilities
- Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints
- Provide accurate information related to products, services, and policies
- Maintain a high level of professionalism, patience, and positivity in every customer interaction
- Record customer interactions and update CRM systems accurately
- Escalate complex or unresolved issues to senior support staff or relevant departments
- Follow up with customers to ensure their issues are resolved satisfactorily
- Meet individual and team performance metrics (TAT, CSAT, FCR, etc.)
Required Qualifications and Skills
Skills Required
crm software, Conflict Resolution, Technical Support, Data Entry, Product Knowledge, Customer Service
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Customer Support Executive • Bhopal
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