Ecommerce Manager

About Us : Raise Beauty is a beauty products brand under the umbrella of Jean-Claude Biguine & Bounce Salons, two of India’s leading premium salon chains. Building on years of expertise in beauty and personal care, Raise Beauty brings salon-quality products to the digital-first consumer combining innovation, performance, and a deep understanding of modern beauty needs.Location : WorliWorking Model : OnsiteDays : Monday to FridayTimings : 10 : 30 AM - 7 : 30 PMBudget : 8 to 10 LPA (depending on experience)Experience : 3-5 yearsRole Overview : We’re looking for a digitally fluent, data-driven E-commerce Manager to lead Raise Beauty’s online retail operations. You will own the brand’s D2C and marketplace performance, working across teams to ensure a seamless and scalable online experience that drives growth, customer satisfaction, and revenue.Key ResponsibilitiesWebsite ManagementOversee product listings, pricing, and catalog updates on Shopify and other D2C platforms.Ensure content accuracy, site hygiene, and a user experience optimized for conversion.Work closely with design and tech teams to improve site structure, speed, and functionality.Marketplace OperationsLead daily operations across platforms like Amazon, Nykaa, and Myntra.Manage listings, promotions, and brand visibility in collaboration with category teams.Ensure seamless order processing, return handling, and rating / review optimization.Performance & AnalyticsCoordinate with internal or external media teams to run ROI-focused paid campaigns.Track and analyze KPIs such as traffic, conversions, CAC, ROAS, and GMV.Leverage insights to optimize marketing strategies and product placements.Inventory & CoordinationAlign with supply chain and warehouse teams to monitor stock availability and returns.Contribute to accurate demand planning based on trends and performance data.Customer ExperienceMonitor customer reviews and platform feedback; work with CX teams to resolve product or order-related issues.Identify insights to improve experience and reduce friction across channels.Promotions & CampaignsPlan and execute digital sale events, seasonal offers, and influencer-led drops.Collaborate with cross-functional teams to develop product bundles, discount strategies, and promotional calendars.Requirements3-5 years of experience in e-commerce (D2C and / or marketplaces).Strong understanding of Excel, Google Analytics, and ad dashboards (Meta / Google).Proficient with tools such as Shopify, Unicommerce, and Amazon Seller Central.Strong analytical skills, attention to detail, and a structured, execution-focused approach.Ability to work cross-functionally in a fast-paced, high-growth environment.Preferred QualitiesSelf-starter with a strong sense of ownership.Excellent communication and coordination skills.Passionate about digital commerce, beauty industry trends, and market competition.