Client Implementation & Onboarding
- Lead end-to-end client 3DS implementations, including onboarding, integration,
testing, and go-live for 3DS solutions.
Collaborate with cross-functional teams to tailor 3DS solutions to client needs.Provide hands-on technical support for high priority implementations ensuringseamless deployments.
Take ownership of implementation delivery, ensuring projects are completed ontime and to the highest standards.
Process Improvement & Documentation
Develop and maintain comprehensive documentation, including implementationguides, best practices, and troubleshooting procedures.
Refine implementation frameworks and define best practices to enhanceoperational efficiency.
Continuously review and refine documentation to ensure accuracy and relevanceas technologies evolve.
Standardize reporting and metrics to track implementation success.Stay ahead of industry trends and regulatory updates, ensuring processes anddocumentation align with latest EMV 3DS standards and PCI DSS Compliance.
Technical Expertise & Leadership
Lead complex client engagements, providing expert advice on EMV 3DS 2.xprotocols and optimising authentication journeys.
Act as a key technical resource for internal teams and clients, providingadvanced troubleshooting and issue resolution.
Identify and implement improvements to enhance the scalability, performanceand quality of 3DS solutions.
Stakeholder Collaboration
Serve as main technical point of contact for clients, ensuring consistentcommunication of requirements, progress, and key milestones.
Collaborate with product, engineering, and compliance teams to align 3DSservices and implementation processes with evolving business needs.
Work closely with leadership to provide insights on team performance,implementation bottlenecks and improvement areas.
Work closely with third party providers to optimise solutions.Team Mentoring & Development
Mentor and train team members on 3DS implementation best practices andprocess.
Allocate tasks and ensure team meets implementation timelines and qualitystandards.
Foster a culture of collaboration, continuous learning and knowledge sharingwithin the team.
Act as escalation point of contact for complex implementation challenges,ensuring prompt resolution.
Required
Extensive experience in implementing 3DS or payment authentication solutions,with a focus on client onboarding and technical support.
Strong understanding of EMV 3DS 2.x protocols, PCI DSS compliance, andpayments industry.
Experience in creating and managing technical documentation, including processworkflows and client-facing guides.
Excellent project management skills, with the ability to manage multiple clientimplementations concurrently.
Leadership experience with a proven track record of managing and mentoringteams.
Preferred
Experience with global card schemes (Visa, Mastercard).Experience in process improvement initiatives, including Lean or Six Sigmamethodologies.
Key Skills
Exceptional communication and stakeholder management skills, with the ability toconvey complex information clearly to technical and non-technical audiences.
Strong analytical and problem-solving abilities, with a keen eye for detail.Ability to work independently and lead cross-functional teams in a fast-pacedenvironment.
Proactive and innovative mindset, with a focus on continuous improvement andknowledge sharing.
Skills : emv,implementation experience,authentication,documentation,fintech,onboarding,3ds,compliance
Skills Required
Technical Documentation, 3Ds, Project Management