Customer Service Specialist

Hi Everyone,

We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.

Freshers to Experience.

CTC- Up to 4.45 LPA- 24 / 7 Shifts-5 Days Work From Office- Malad (Mumbai)

NP- Immediate to Serving who can join in 5-7 Days.

Responsibilities

• Respond to Inquiries : Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
• Maintain Records : Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
• Product Guidance : Educate customers on product features, usage, and updates to enhance satisfaction.
• Complaint Resolution : Address concerns promptly and follow up to ensure complete resolution.
• Collaborate Internally : Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
• Upsell & Retain : Identify opportunities to promote additional services and foster.

Qualifications

Required Skills

Pay range and compensation package

CTC- Up to 4.45 LPA