Customer Love Executive — Leezu’s

About The Organization :

Leezu’s is one of the fastest growing sexual wellness brands founded by renowned sex educator Leeza Mangaldas. We create playful, high quality products designed to deliver an unforgettable pleasure experience to our customers.

About The Role :

We’re looking for a Customer Love Executive to own and elevate the customer experience at Leezu’s, deeply focused on service, relationship-building and customer delight.

You will be the brand’s voice at every touchpoint : solving problems, turning queries into conversions, and building genuine brand love.

What You Will Do :

Lead customer communication across email, chat, marketplaces, and other communication channels resolving issues with empathy, accuracy & speed

Responsible for CSAT and NPS scores as per organization goals

Track and report key metrics : response time, resolution time, resolution rate, repeat purchase rate, and sentiment trends

Identify recurring issues, run root-cause analyses, and drive cross-functional fixes

Engage with customers to upsell and cross-sell based on their needs, preferences, and purchase history turning service conversations into meaningful recommendations

Report actionable insights from customer conversations that can be used to improve products, service experience, response time, and overall customer experience.

Who You Are :

Have 3-5 years of experience in Customer Experience, CRM, or Community Management within D2C or consumer brands

A deeply empathetic communicator you genuinely enjoy helping people and solving problems through purposeful listening

Highly organized and analytical you notice patterns, identify root causes, and drive structural fixes

Collaborative by nature comfortable working with Ops, Marketing, Tech and other teams to close the loop.

Fluent in English (Hindi and regional languages are a plus)

Why Join Us :

Work directly with our founder, Leeza Mangaldas and the leadership team shaping India’s industry-defining sexual wellness brand

Build a “Customer Love” function from the ground up

Join a young, high-energy, purpose-driven brand redefining pleasure for Indian consumers

If you believe great service builds great brands — we’d love to hear from you! Please email your cover letter and CV on jobs@leezus.com