is seeking a Senior Key Account Manager to strengthen relationships with strategic global clients and drive business growth across MitKats service lines Risk Intelligence, Consulting, and Resourcing.
The ideal candidate will be an ex-military professional with a deep understanding of security risk management, resilience, and stakeholder engagement.
This individual will act as a trusted advisor to CXOs, Security Directors, and Risk Leaders, ensuring MitKat remains their preferred partner for end-to-end risk and resilience solutions.
Key Relationship Management :
- Serve as the primary point of contact for key global and regional accounts.
- Develop and maintain strong, long-term relationships with senior decision-makers and influencers within client organizations.
- Understand client needs, anticipate risks, and recommend appropriate MitKat solutions.
Account Growth & Business Development :
Identify and pursue opportunities for cross-selling and up-selling MitKats offerings.Achieve sales and revenue targets by driving account expansion and renewals.Collaborate with internal teams to deliver customized proposals and strategic account plans.Strategic Advisory :
Leverage operational and military experience to provide practical insights on crisis management, security strategy, and resilience planning.Advise clients on emerging risk trends, threat landscapes, and best practices.Represent MitKat at high-level forums, client reviews, and industry conferences.Internal Collaboration :
Coordinate with product, consulting, and intelligence teams to ensure seamless service delivery.Provide client feedback to guide product innovation and solution enhancement.Reporting & Governance :
Maintain CRM discipline with timely and accurate account reporting.Track client satisfaction metrics and proactively address issues or risks.Desired Skills & Commissioned officer from the Armed Forces (Army / Navy / Air Force) with 10-15 years of total
experience, including 5+ years in corporate client management or business development roles.
Knowledge Areas :
Strong understanding of Corporate Security, Risk Management, Business Continuity, and Crisis Response.Awareness of global security, ESG, and resilience trends will be an Exceptional interpersonal, communication, and negotiation skills.Proven ability to manage and grow large strategic accounts.High degree of professionalism, integrity, and client Graduate / Postgraduate degree preferred.MBA or equivalent qualification desirable.(ref : iimjobs.com)