Manager-Technical Support

This job is with Johnson Matthey, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job title : Manager - Technical Support Location : Panki site, Kanpur World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Manager, you'll manage overall Technical Support and Process Engineering function, supporting manufacturing, quality assurance, process safety, projects and NPI / product development activities. You will also act as a link between global technical, R&D and Product development groups and teams.

Please note, this role is related to Chemical Engineering & R&D functions, not I.T.

The role :

As a Technical Support Manager, you will help drive our goals by :

Having excellent exposure to manufacturing processes, safety, analytical and quality control operations.

Demonstrating knowledge and experience of catalyst manufacturing processes and quality control will be highly preferable

Excellent knowledge of chemical engineering as well as Chemistry

Experienced in managing experienced and senior technical people (Chemical Engineers and Chemists)

Experience of working with multinational technical teams and technology transfers

Rich experience in participating in technical discussions, decision making processes and presenting technical case studies

Ability to understand Analytical applications and interpret results.

Key skills / qualifications that will help you succeed in this role :

Master's / Bachelor Degree most likely in a Chemistry or Chemical Engineering discipline

Sound understanding of EHS systems and leadership

Significant experience of a leadership role, ideally gained within a fast-changing environment, with ability to demonstrate the execution of change

Significant diverse / complex manufacturing experience, ideally within a Hazardous chemical manufacturing environment with reputed MNC / Indian Companies

Proven competence in both leading and developing a talented set of direct reports is essential

Proven competence in a highly regulated manufacturing environment

Understanding of continuous improvement methodologies such as Six Sigma, Lean and TPM and their implementation strategies

Vendor development & process management experience

What we offer :

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as :

Retirement savings

Share plans

Saving accounts

House saving funds

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

Closing date for applications : This job advertisement will be posted for a minimum of 2 weeks, early application is advised .

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice :   Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.