Operations Manager – Children’s Therapy Clinic

About the Role

We are seeking a dynamic and people-focused Operations Manager to oversee day-to-day operations at our children’s therapy clinic. The ideal candidate will combine strong interpersonal skills with an analytical mindset to ensure smooth clinic functioning, superior customer experience, and alignment of operational goals with the organization’s vision of holistic child development.

Key Responsibilities Operational Management

• Oversee daily clinic operations, ensuring efficient scheduling, therapist coordination, and service delivery.
• Establish and monitor KPIs and performance goals across departments (therapy, admin, sales, and marketing).
• Develop and implement standard operating procedures (SOPs) for seamless workflow and service quality.
• Manage vendor relationships and coordinate with external partners where required.

Customer Experience & Escalations

Sales, Growth & Marketing Support

Technology & Systems

Stakeholder Management

Required Skills & Qualifications

Preferred Attributes

What We Offer