IDFC First Bank - Lead Product Manager - Conversational AI

Description :

Role / Job Title : Lead Product Manager - Conversational AI

Function / Department : Enterprise - Conversational AI

Job Purpose :

IDFC First Bank is committed to building a cutting-edge digital banking experience.

A key initiative in this transformation is the development and deployment of our advanced Conversational AI Universal Agent.

This agent, operating across both voice and text modes, will serve as a primary interface for our customers, enhancing service and sales interactions across our full range of products, including savings accounts, credit cards, loans, and more.

We are seeking an experienced professional to lead the functional strategy and execution for Retail Assets for this critical initiative as Retail Assets Lead Conversational AI.

This role requires a strategic leader with deep domain knowledge of retail assets in banking spanning journeys, processes (ops and service) and distribution.

Along with this, the candidate should have a strong grasp of AI capabilities (especially LLMs and conversational AI), experience in defining scalable solutions, and the ability to collaborate across business and technology functions within IDFC First Bank.

Roles & Responsibilities :

Business Ownership :

• Own the P&L impact, adoption metrics, and CX outcomes for asset journeys.
• Prioritize use cases balancing revenue growth, collections efficiency, and customer satisfaction.
• Define SOPs, escalation rules, and regulatory guardrails for lending interactions.

Journey & CX Design :

Adoption & Engagement :

Collaborate On Architecture And Technology Selection :

Stakeholder Management :

Education Qualification :

Experience : 08 to 10 years of relevant experience in lending product management and digital banking.

(ref : hirist.tech)