US Sales Manager - International Inbound process

Vanan Online Services, Inc.

Job Code : VHSS03

Job Title : Sales & Service Manager – US Shift

Shift Timing : 8 PM – 5 AM IST (US Rotational Shift)

Location : Remote (India)

Experience : 6-8 years

Salary : Negotiable based on experience

About Us

Vanan Online Services is a leading provider of transcription, translation, voice-over, typing, captioning, and related language services. We are a fast-paced, client-centric business, serving customers across the US and globally.

Role Summary

We are looking for a Sales & Service Manager with proven sales leadership experience to drive our sales team’s performance, coach and mentor consultants, and ensure excellence in customer service. The ideal candidate will have a strong background in sales, team management, and performance optimization — not necessarily in our industry, but with transferable expertise in sales and service operations.

Key Responsibilities

Manage day-to-day operations of the sales team, ensuring achievement of individual and team targets.

Provide regular coaching, mentoring, and feedback to improve consultant performance and skillsets.

Monitor, track, and report consultant KPIs, prepare appraisal reports, and submit performance updates to senior management.

Design and implement Performance Improvement Plans (PIPs) for underperforming team members.

Prepare and share weekly, monthly, and quarterly performance reports with management.

Create and maintain SOPs, guidelines, and best practices for the sales and service team.

Handle escalation calls, complex queries, and customer complaints professionally to ensure resolution and satisfaction.

Collaborate with management on goal setting, target planning, and team development strategies.

Support frontline consultants during peak times or as business needs demand.

Ensure team compliance with processes, policies, and quality standards.

Drive a customer-first culture, ensuring customer satisfaction and retention.

Key Skills & Requirements

• 6-8 years of experience in sales management or customer service leadership (international sales preferred).
• Strong people management and team coaching skills.
• Experience preparing KPIs, performance reports, and appraisals.
• Ability to handle escalations, ensure issue resolution, and drive customer satisfaction.
• Familiarity with performance tracking tools and CRM systems.
• Excellent verbal and written communication in English.
• Target-driven, goal-oriented, and flexible in availability based on business needs.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently while collaborating closely with senior management.

Interview Process

Level 1 : COO

Level 2 : CEO

Interview Timing : 5 PM – 11 PM IST

HR Contact

Harithira – 8939234429