Talent.com
This job offer is not available in your country.
Service Manager

Service Manager

Cothas Coffee CoGreater Bengaluru Area, India
25 days ago
Job description

SERVICE MANAGER

Responsibilities / Duties –

  • Developing & Implementing service SOPs, exercising control measures
  • Plan & execution of PM services to 100%
  • Manage service team, assigning & monitoring daily work.
  • planning & execution of monthly Demos, Installation, disconnections
  • Service personal training & maintain review tracker.
  • Plan & control of spare / consumable inventory, stock movements,

replacements,

  • Achieving TAT as per set timelines
  • Ensuring customer satisfaction
  • Responsible for spare / consumable tracking, minimizing spare replacements,

    • assess cost spent per machine / technician, maintain monthly tracker and MIS.

  • Assessing job card, arrive reports based on no of visits per machine / month,

    • extract summary of spare cost spent per machine / track health of the machine.

  • Handling & monitoring key accounts, Coco Store operations directly
  • Plan for Repair, complete cleaning of machines post demos and

    • disconnections, keep the same ready in working condition for next usage.

  • Keep track on manual brewer / automatic / milk boilers installation, demos (if

    • need be), repair works.

  • Complete end to end monitoring of refurbishment of machines.
  • Planning & execution of spare indents, vendor follow ups, GRN tracking.
  • Conduct monthly review meetings with service team.

    • Work Experience – 10-15 Years (Below 40 Years)

    Skill Set -

  • Communication with a team and clients.
  • Knowledge of computer software and hardware.
  • Problem-solving abilities and analytical thinking.
  • Organizational skills and tasks management.
  • Attention to detail.

    • Education – Engineering or Diploma (Electrical / Electronics)

    Create a job alert for this search

    Service Manager • Greater Bengaluru Area, India