Implementation Consultant

About Us :

We are founded on a culture passionate about transforming how the world acquires talent by delivering client-focused solutions that make a difference. From refining contingent workforce management to strengthening employer brands, our integrated solutions drive business results. As an industry leader, we design innovative tools and competitive practices that position organizations for growth.

We focus on relationships, open communication, constructive feedback, and a culture built on diversity. Search #LifeAtAGS to learn more.

Job Description :

The Implementation Consultant I implements MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Consultant II leads requirements gathering, gap analysis, future-state process design, and system configuration testing. IC I may do hands-on configuration and is the Change Management Expert—developing change strategy, drafting materials, and leading adoption. The role liaises with all project teams to ensure a holistic MSP solution. IC II requires 1–3 years of consulting and / or process efficiency experience.

Responsibilities :

• Leads enterprise analysis sessions to gather requirements and design future-state processes
• Identifies business process efficiencies using technology and best practices
• Partners with SMEs to develop solutions; advises on risks, options, costs vs. benefits
• Ensures accurate configuration; completes end-to-end testing, leads User Testing, documents results
• Leads all change management strategy, planning, communication, and deployment
• Drafts and owns process documentation, manuals, communications, and training materials
• Trains and mentors junior team members
• Enhances implementation methodology through process improvement
• Documents and shares best practices across AGS
• Mentors new Implementation Team members

Qualifications :

Experience & Education :