Customer Engagement Specialist

Are you someone who thrives on building meaningful client relationships and loves

technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining

how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer

Experience (CX) platform — one that helps brands truly connect with their customers

and employees. Our platform brings together AI-driven insights, automation, and

analytics to empower organisations to deliver exceptional experiences at every

touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate / Consultant in

India to help us scale our success — someone who’s equal parts consultant, problem-

solver, and relationship builder.

About the Role

We’re looking for a proactive and relationship-driven professional to join our team as a

Client Engagement Associate / Consultant.

In this role, you’ll partner closely with clients across the globe to help them get the most

value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer

experience, making it ideal for someone who enjoys solving business problems,

building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

• Build strong, consultative relationships with clients to understand their business

goals and challenges.

early success.

ROI.

customer insights and drive better outcomes.

enhance satisfaction and retention.

What You’ll Bring

Servicing, or Consulting — ideally within a SaaS, digital, or tech environment.

practical solutions.

results.

customer experiences.

Why Join Us

brands.

ownership.

your skills.

and have fun doing it!

Location : India

Employment Type : Full-time

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this

role. Applicants must be eligible to work in India in a full-time capacity.