Customer Relations Executive

Company Description

Tata Capital Limited, a subsidiary of Tata Sons Limited, is a prominent financial services provider registered with the Reserve Bank of India as a Core Investment Company. Operating under the Tata Capital brand, the company delivers fund- and fee-based financial services to retail, corporate, and institutional customers. With expertise spanning Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, and Consumer Loans, Tata Capital is a trusted one-stop solution. The company has established a significant presence with over 500 branches nationwide, serving diverse markets across India.

Role Description

This is a full-time, on-site role for a Customer Relations Executive located in Bhubaneswar. The Customer Relations Executive will handle day-to-day responsibilities, including managing client interactions, addressing customer inquiries, resolving issues to ensure customer satisfaction, and fostering strong client relationships. The role also involves maintaining high standards of customer service and ensuring seamless communication with customers and internal teams to provide a superior experience.

Qualifications

• Strong skills in Client Relations, Interpersonal Skills, and Customer Satisfaction
• Proficiency in Customer Service and Communication
• Ability to manage and resolve customer concerns effectively and efficiently
• Problem-solving abilities and a customer-focused mindset
• A bachelor's degree in Business Administration, Communication, or a related field is preferred
• Prior experience in client-facing roles or customer service is advantageous

Skills Required

Customer Service, Client Relations, Problem-solving, Communication