Manager – Engineering Excellence & Operations - 5B

Hapag-Lloyd AGChennai, Tamil Nadu, India

11 hours ago

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Job description

Manager – Engineering Excellence & Operations - 5B

Full Time
Perungudi, Chennai, Tamil Nadu, India
With Professional Experience
11 / 11 / 25

2137108

About Hapag-Lloyd

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

The Role

The Level 5B Manager will play a pivotal role in orchestrating and aligning Architecture, Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.

The ideal candidate brings 7–15 years of experience in IT delivery and governance, with strong exposure to architecture frameworks, quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.

Key Responsibilities & Tasks

Architecture Coordination

Partner with enterprise and solution architects to ensure design consistency, scalability, and alignment with business objectives.

Facilitate architecture reviews, standards documentation, and approval workflows.

Maintain visibility on system dependencies and integration patterns across global applications.

Support technology evaluation and architectural decision-making for major initiatives.

Quality Assurance Leadership

Define and uphold quality standards, processes, and tools across projects.

Oversee test strategies, automation maturity, and defect management practices.

Collaborate with development teams to promote shift-left testing and continuous quality improvement.

Track and report quality metrics and ensure audit readiness.

Operations Management

Coordinate operational readiness, deployment, and support processes across environments.

Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.

Work closely with SRE / Operations teams to maintain system uptime, performance, and compliance.

Drive root cause analysis and implement preventive measures for recurring production issues.

Cross-Functional Collaboration

Act as the primary coordination point between Architecture, QA, and Operations leads.

Facilitate cross-functional planning sessions, retrospectives, and governance reviews.

Ensure communication flow between teams in Chennai and global technology stakeholders.

Support Director–IT in strategic alignment and reporting of cross-domain initiatives.

Continuous Improvement & Governance

Establish governance models for architecture reviews, quality checkpoints, and operational KPIs.

Promote continuous learning, automation, and best practice adoption across teams.

Drive efficiency and maturity improvements across delivery pipelines and DevOps practices.

Behaviours & Approach

Strong organizational and coordination skills with attention to detail

Effective communicator with senior technical and business stakeholders

Outcome-oriented mindset with focus on quality, reliability, and scalability

Collaborative leader who fosters alignment across technical disciplines

Strategic yet hands-on in approach, with a continuous improvement mindset

Work Experience :

7–15 years of IT experience with demonstrated leadership across Architecture, QA, or Operations domains

Proven experience in enterprise-scale application environments (preferably within logistics, shipping, or financial systems)

Strong understanding of agile delivery , DevOps , and CI / CD practices

Prior experience in coordinating multi-domain technical functions in global setups

Exposure to governance frameworks (e.g., ITIL, TOGAF) preferred

Technical Skills

Architecture frameworks (TOGAF, microservices, event-driven design)

Quality Assurance processes, automation, and CI / CD tools (Jenkins, Selenium, JUnit, etc.)

Operations monitoring and observability (Grafana, Prometheus, ELK stack)

Java, JPA, Kafka, REST APIs, PostgreSQL, and Microservices-based environments

Cloud deployment and infrastructure management fundamentals (AWS / Azure)

REST API development and Microservices architecture, System design (HLD and LLD), Code quality & code review expertise

FUNCTIONAL / BEHAVIOURAL SKILLS

Architecture Thinking and Governance

Quality Management & Continuous Improvement

Incident and Change Management

Stakeholder Communication & Coordination

Agile and DevOps Mindset

Team Coaching and Mentoring

Education & Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field (B.E / B.Tech preferred)

Certifications in Architecture (TOGAF), Quality (ISTQB), or IT Operations (ITIL) are a plus

Contact person

Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager

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Operation Manager • Chennai, Tamil Nadu, India

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