Social Listening Consultant

About the Role

We are seeking a proactive and insights-driven Consultant to join our Digital Insights Delivery team. This role is perfect for professionals with hands-on experience using social media listening tools to uncover trends, decode consumer conversations, and translate data into actionable insights for brands. You will be responsible for end-to-end reporting, insight writing, and storytelling across industries such as streaming, fashion, QSR, and gaming, using a proprietary SaaS platform and third-party tools.

Key Responsibilities

• Manage delivery of recurring digital and social media reports with focus on consumer behaviour and content trends.
• Interpret conversation data to extract meaningful insights about consumer needs, sentiment, and preferences.
• Draft structured, insight-rich narratives aligned to business goals and audience priorities.
• Validate tagging, queries, and data outputs completed by junior team members.
• Collaborate with internal stakeholders to improve frameworks, dashboards, and storytelling approaches.
• Engage in strategic discussions to optimise the value of insights across brand teams.
• Assist with metadata tagging, taxonomy validation, and dataset curation as needed.
• Support ad hoc research or POC requests with relevant consumer / contextual analysis.

What We’re Looking For

Good to Have

Why Join Us