Career Opportunities
Position
TM
Location
chennai
Department
Customer Advisory Team
Band
4B
Reporting to
ZH SPARC
JOB SUMMARY
Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivity-per-executive thereby achieving sales & service targets.
KEY RESPONSIBILITIES :
Identify interview and select sales executives with support from HR.
- To meet the following productivity measures for the unit : Premium per executive case rate persistency retention and a high % of executives exceeding planned productivity standards
- Exceed revenue targets
- Undertake joint field work with executives and observe / demonstrate successful selling skills
- Conduct Fortnightly performance review (PRP) with executives
- Help executives use the GOLD system for maximizing business from a given target market
- Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels
- Ensure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling Compliance and Customer service
- Effectively manage track and convert leads provided by the in-house telemarketing unit.
- Engage with customers to provide quick response to customer queries provide customer service.
- Assist in Direct customer service policyholders complaint resolution.
- Ensure retention of in his allocated book of relations.
- Educate team / prospects about MNYL products vis-à-vis products of competition to enable them in taking appropriate decisions
MEASURES OF SUCCESS :
Target Achievements (Adj. AFYP NOP % Penetration in assigned book of relations of team & Product Mix)Team G3 standard productivity (mainly case rate case size & Collections) and % of executives consistently achieving G3 standards.Retention of TeamPersistency of PortfolioProcess ComplianceTimeliness & accuracy of reports% Collection (Plan Vs Actual)Complaint Resolution / Customer satisfactionSelf Development : Induction / Certifications / Trainings / Completion of Licensing
DESIRED QUALIFICATIONS AND EXPERIENCE :
Graduate preferably with an MBA degreeTotal experience should be 8-10 Yrs with min. 3- 5 years experience in handling of Sales Reps / Agents / DSAs.KNOWLEDGE / SKILLS / ABILITIES
Familiarity with the local marketAbility to supervise develop & motivate team.Result OrientationLeadership abilityDisciplined structured & process drivenCareer Opportunities
Position
TM
Location
chennai
Department
Customer Advisory Team
Band
4B
Reporting to
ZH SPARC
JOB SUMMARY
Is responsible for managing developing & supervising the team with a key focus on Service to sales through relationship management sales productivity-per-executive thereby achieving sales & service targets.
KEY RESPONSIBILITIES :
Identify interview and select sales executives with support from HR.
To meet the following productivity measures for the unit : Premium per executive case rate persistency retention and a high % of executives exceeding planned productivity standardsExceed revenue targetsUndertake joint field work with executives and observe / demonstrate successful selling skillsConduct Fortnightly performance review (PRP) with executivesHelp executives use the GOLD system for maximizing business from a given target marketSupervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levelsEnsure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling Compliance and Customer serviceEffectively manage track and convert leads provided by the in-house telemarketing unit.Engage with customers to provide quick response to customer queries provide customer service.Assist in Direct customer service policyholders complaint resolution.Ensure retention of in his allocated book of relations.Educate team / prospects about MNYL products vis-à-vis products of competition to enable them in taking appropriate decisionsMEASURES OF SUCCESS :
Target Achievements (Adj. AFYP NOP % Penetration in assigned book of relations of team & Product Mix)Team G3 standard productivity (mainly case rate case size & Collections) and % of executives consistently achieving G3 standards.Retention of TeamPersistency of PortfolioProcess ComplianceTimeliness & accuracy of reports% Collection (Plan Vs Actual)Complaint Resolution / Customer satisfactionSelf Development : Induction / Certifications / Trainings / Completion of Licensing
DESIRED QUALIFICATIONS AND EXPERIENCE :
Graduate preferably with an MBA degreeTotal experience should be 8-10 Yrs with min. 3- 5 years experience in handling of Sales Reps / Agents / DSAs.KNOWLEDGE / SKILLS / ABILITIES
Familiarity with the local marketAbility to supervise develop & motivate team.Result OrientationLeadership abilityDisciplined structured & process drivenRequired Experience :
Manager
Key Skills
Business Development,Sales Experience,Microsoft Outlook,Retail Sales,Account Management,Territory Management,Analysis Skills,Outside Sales,Insurance Sales,CPT Coding,negotiation,Logistics
Employment Type : Full Time
Experience : years
Vacancy : 1