Associate SQA Engineer

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role : OSTTRA India

The Role : Associate I SQA Engineer-Hybrid

The Team : The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network.  The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures.

The Impact : Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.

What's in it for you : The current objective is to identify individuals with 6 + years of experience who have high expertise, to join their existing team of experts who are spread across the world. This is your opportunity to start at the beginning and get the advantages of rapid early growth. This role is based out in Gurgaon and expected to work with different teams and colleagues across the globe.

Responsibilities :

The candidate should handle all support requests; incident, problem and change management, and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal / external stakeholders.

Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team required for third line escalation.

Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.

Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

Apply AI / ML techniques to detect anomaly, predict alerting, and to enhance support operations.

What We're Looking For :

Proactive monitoring and management of business critical 24x7 real-time. Where required to rectify issues in a timely fashion to restore application functionality.

Ensure incidents are correctly processed, assessing business and technical impact and severity.

Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve.

Ensuring the communication to the business community remains active.

Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation.

Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's. Creation and ownership of change requests raised to address any of the above issues.

Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence).

Work to provide services to agreed Service Level Targets and Operating Level Agreements.

Leverage AI Ops techniques to analyse logs, metrics, traces, and event data, enabling proactive trend identification and continuous optimization of system performance

Education and Hand on experience required.

University Graduate of Computer Science or Engineering degree.

Minimum of 5 years of direct experience in Site Reliability Engineering or DevOps roles, high availability, and incident response in AWS or Azure or GCP.

Proficiency with cloud computing environments (AWS / GCP / Azure).

Good understanding of Application Support processes

Ideally familiar with monitoring tools such as Splunk, Cloudwatch, Dotcom and Monolith.

Expertise in Oracle SQL / PostgreSQL : Proficiency in advanced SQL techniques, query optimization, and experience with complex database systems.

Experience with advanced observability tools (e.g., Prometheus, Grafana, Splunk, DataDog) for monitoring, logging, and tracing.

Experience in leading post-mortem analyses and implementing preventative measures to avoid recurrence of incidents.

Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management.

Must understand operating systems most especially Windows and Linux. Good scripting experience (preferably including python) an advantage.

Ideally would have experience of working in the Finance Industry and / or experience of S&P Global products.

The Location : Gurgaon, India

About Company Statement :

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets.  OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years :   MarkitServ, Traiana, TriOptima and Reset.  These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years :   MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at www.osttra.com.

What's In It For You?

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

Recruitment Fraud Alert :

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to :   EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.

US Candidates Only :     The EEO is the Law Poster http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf   describes discrimination protections under federal law.   Pay Transparency Nondiscrimination Provision - https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay-transp_%20English_formattedESQA508c.pdf

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