Team Lead roleConfidential • Bengaluru / Bangalore, India

Team Lead role

Confidential • Bengaluru / Bangalore, India

14 days ago

Job description

Need Immediate Joiners

Designation : Content Writing Expert (TL)

Business Vertical : IOA

Reporting Manager : Team Manager (TM)

Location : India

Typical Background : 5–10 years in HR domain, leading QA / content teams with strong governance and stakeholder alignment.

Role Purpose

Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities

Set and monitor quality goals; lead calibration and sampling.
Approve sensitive content and resolve escalations.
Publish WBR dashboards and lead RCAs with clear CAPA.

Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience

Proven leadership in HR service ops with measurable quality impact.

Strong policy interpretation, content governance, and risk control.

Executive-ready communication and stakeholder alignment

Minimum Qualifications

Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience.

5–8 years in HR domain with experience reviewing HR content.

Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.

Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.

Strong focus on quality of work and attention to detail.

Excellent written, verbal and presentation communication skills.

Exposure to core HR processes , Working knowledge of HR and CMS systems

Familiarity with HR systems, case tools, and content platforms.

Open to work in 24

7 shifts & on call rotation

Strong fluency in English and analytical review skills.

Skills Required

Risk Control, HR Systems, Cms Systems, CASE Tools

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Team Lead • Bengaluru / Bangalore, India

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