Research manager, International Seller Growth

Timings- 1 Noon to 10 PM (Day Shift)

We're looking for exceptional talent to join Amazon's Product Acceleration Team (PAT), a specialized unit that sits at the intersection of product development, seller experience, and Seller research. PAT plays a crucial role in fast-tracking product improvements through direct seller engagement, rapid research execution, and actionable insights generation.

We’re looking for an enthusiastic user experience researcher to explore the world of building amazon products and generate insights that connect product experiences to business needs. Your focus will cover all aspects of customer research, from learning more about our customers types to uncovering problems that need to be solved to usability testing new designs. You will work closely with business stakeholders to understand the decisions that need to be made and then conduct research projects to gather the correct data to help make those decisions.

Key job responsibilities

Key job responsibilities

• Plan and execute quantitative and qualitative research studies to shape Product roadmap. That may include large-scale surveys, usability testing, or conducting interviews. Select the right methodology, while demonstrating good judgement in making trade-offs between speed and rigor.
• Understand business needs and develop a research strategy and roadmap in partnership with design and product stakeholders.
• Deliver findings that will directly address the business need, create actionable recommendations, and work with stakeholders to shape product roadmaps based on data.
• Generate insights from business analytics, as well as customer feedback. Synthesize and triangulate data from various sources to deliver insights to the business. Know when enough data has been collected to answer the question.
• Generate ideas on new or more efficient ways to answer questions that we have about customers.
• Partner closely with product and business teams on the full product lifecycle (customer research, ideation, proposal, launch and post-launch analysis). Develop relationships and processes to connect decision-makers to customer needs. Collaborate with designers and product managers to solve problems with data.
• Work across all of Amazon to drive better research practices.

About the team

Seller Enablement Growth (SEG) specializes in driving seller adoption of new features and programs across Amazon's marketplace, working closely with product teams to gather Voice of Seller feedback, accelerate feature launches, and ensure seller success through strategic engagement and educational initiatives.

BASIC QUALIFICATIONS

• 3+ years in the field of research.
• Bachelor's degree or equivalent experience.
• Experience with quantitative and qualitative research methods and application in a business setting.

PREFERRED QUALIFICATIONS

• Experience conducting research that will be used for making strategic business decisions and new product development.
• Ability to interpret and synthesize data and insights from multiple sources to provide actionable recommendations.
• High tolerance for ambiguity and ability to identify and prioritize research questions from multiple stakeholders.

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