Customer Service Representative

WNS is hiring for an International Airlines - Back Office - customer service process.

Mega walk-in Drive for Graduate Fresher's at both Vikhroli & Thane office's on 30th & 31st OCT.

Excellent opportunity for Graduate Fresher's to start their career with WNS.

Role : Customer Support Representative (Email Process)

Shift : Rotational shifts including night shifts

Week-offs : 1 rotational week off

Pick up & Drop facilities provided

Key Responsibilities :

Draft professional emails to resolve customer queries and complaints.

Deliver exceptional customer service while handling sensitive issues.

Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills :

Excellent written and verbal communication skills.

Strong email drafting and comprehension abilities.

Customer-centric approach with problem-solving mindset.

Graduate Fresher's with excellent verbal & written communication skills can walk-in for an interview on 30th & 31st OCT between 10 AM to 3 PM on either of your preferred below WNS office location's

WNS Vikhroli office - WNS, Gate no 4, Plant 11, Godrej & Boyce Complex, Vikhroli West.

WNS Thane office - WNS, 6th Floor, Centaurus, Hiranandani Estate, Thane West.

Meet - HR Ruhi Shaikh.

ruhi.shaikh@wns.com / 8657894962