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CounselorPW (PhysicsWallah) • Bengaluru, Karnataka, India
Counselor

Counselor

PW (PhysicsWallah) • Bengaluru, Karnataka, India
30+ days ago
Job description

Job Responsibilities

1. Cold Call and Qualify Potential Leads

  • Initiate outbound calls to potential leads from a designated target audience.
  • Qualify leads by understanding their educational background, interests, and career aspirations.

2. Understand Learner Needs and Recommend Suitable Courses

  • Conduct thorough needs assessments to understand the requirements and preferences of prospective students.
  • Recommend appropriate courses from our portfolio that align with learners' goals and objectives.

    • 3. Deliver Impactful Sales Presentations

  • Conduct persuasive and engaging sales presentations over the phone to showcase the value and benefits of our courses.
  • Effectively communicate key features, course details, and advantages to potential learners.

    • 4. Negotiate Effectively and Address Customer Concerns

  • Handle objections and address customer concerns in a professional and empathetic manner.
  • Negotiate pricing, payment plans, and other terms to secure enrollments.

    • 5. Build Strong Relationships and Nurture Leads

  • Develop and maintain strong relationships with potential learners through regular follow-ups and personalized interactions.
  • Nurture leads through ongoing communication and engagement to facilitate future conversions.

    • 6. Maintain Accurate Records and Reporting

  • Keep detailed and accurate records of all calls, interactions, and progress toward individual and team targets.
  • Provide regular reports on sales activities, conversion rates, and pipeline status.

    • 7. Contribute to Continuous Improvement

  • Collaborate with the sales team to identify areas for improvement in sales processes and strategies.
  • Provide feedback and insights to enhance the effectiveness of sales efforts and achieve organizational goals.

    • Qualifications

  • Bachelor’s degree in Education, Business Administration, Marketing, or a related field.
  • Proven experience in sales, preferably in the education or training industry.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Excellent negotiation and persuasion abilities, with a focus on achieving sales targets.
  • Proficiency in using CRM software and other sales tools for lead management and tracking.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Results-oriented mindset with a commitment to delivering exceptional customer service.
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    Counselor • Bengaluru, Karnataka, India

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