DW Executive- L1

Description

Qualifications

• 5 years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
• Experience with Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing
• Genesys / Cisco / Avaya / Twilio / contact center products knowledge and whole contact center domain knowledge.
• Experience with Amazon Connect integration with Service now, Salesforce and other leading CRM platforms.
• Excellent analytical and communication (oral & written) skills.
• Highly self-motivated, quick learner, great teammate, challenge seeker
• Good leadership and project execution skills, happy to mentor and share knowledge.
• Industry certifications like AWS solution architect - associate with development background in Python, JSON, Node and Java script