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IP Telephony Specialist

IP Telephony Specialist

PureSoftware LtdSalem,Tamil Nadu, IN
2 days ago
Job description

Mandate Skillsets :

  • Have at least 5 years of working experience in the field of IP Telephony.
  • Have at least 3 years of experience working with Cisco products (Example : Cisco Unified Communication).
  • Good communication and interpersonal skills.
  • Must be proficiency in English language (written and verbal).
  • Experience working with Teams Telephony will be an added advantage.
  • Knowledge of Teams Telephony and its backend environment will be an added advantage.
  • Fault analysis and resolution of issues related to ISDN and / or SIP technologies.
  • Knowledge of networking essentials like TCP / IP, DHCP, DNS etc. is an added advantage.
  • Knowledge of virtual server tools like VMware and Hyper-V is an added advantage.
  • Willing to work after hours and on weekends for implementation and deployments.
  • Willing to learn and embrace new technology.

Responsibilities :

  • Being proactive in the operation of IP Telephony and offering support to stakeholders regarding new technologies and system requirements.
  • Agile ceremonies are conducted as per department guidelines.
  • Work independently on technical tasks for IP Telephony and comply to relevant best practices.
  • Being a key player in the future progression / development of IP Telephony and taking ownership of assigned responsibilities.
  • Provide design inputs in regard to stability, scalability, capacity and technical development for IP Telephony related Systems.
  • Estimate and plan own tasks with accepted accuracy.
  • Prioritize projects and tasks according to department’s goals and deliverables.
  • Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalate, and communicate them in due time.
  • Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team.
  • Identify automation opportunities and self-service tasks for standard requests, thereby increasing throughput and time to deliver.
  • Responsible for ensuring that the IP Telephony entries in the Service Catalog are accurate and maintained.
  • Promote good knowledge sharing among the team by proper documentation of processes and procedures.
  • Be on after hours standby for urgent calls related to critical incidents.