Service Delivery Manager – SAP AMS Program

15 years of experience including service delivery management experience for large SAP AMS program

Roles and responsibilities

Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery

Be the Customer Single Point of contact for AMS Services subjects

Provide consolidated management reporting to the Customer and LTIM leadership on the services performance

Play a key role in add on sales with Sales Delivery Management team

The delivery of the AMS services at the appropriate contractual service levels

The management of the delivery of the services and other agreed deliverables in all its aspects specification estimation planning control acceptance SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes

Conform to the engagement prioritization identify assign resources on service activities

Drive End to End the problem change release capacity performance management and reporting

Candidate to have following skills

A strong interpersonal team spirit as we deliver better together

Organization to plan and deliver accordingly

Proactive in order to mitigate detect the risks

Good relationships skills as you will have to build a network for improving cooperation

Coaching mindset to help your team members evolve

Culturally openminded as we work with Offshore onsite and local people in one team

Business oriented in order to support our client to perform IT and Business

Strong communication skills to manage steering committee customer daily contacts

Understanding of ITIL V4 process and certification is a big plus