Customer Success Manager

Location : Chennai / Bangalore / Pune(Remote with occasional travel)Employment Type : Full-TimeAbout UsORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the world’s largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com.About the RoleAs a Customer Success Manager at ORO Labs, you’ll be the trusted partner and primary point of contact for our enterprise clients post-implementation. You’ll work closely with customers to ensure they realize maximum value from ORO’s AI-based procurement platform—driving adoption, engagement, and long-term satisfaction. This is a highly strategic and relationship-driven role that blends business acumen, process expertise, and technical curiosity.You’ll collaborate with cross-functional teams (Product, Engineering, Implementation, and Sales) to ensure seamless customer experiences, identify opportunities for expansion, and champion the voice of the customer internally.What You’ll DoUnderstand (Depth of Insights)Develop a deep understanding of customers’ business goals, procurement challenges, and success metrics.Serve as a strategic advisor to clients—aligning ORO’s solutions to their evolving needs.Build trusted relationships with key stakeholders at multiple levels within enterprise accounts.Engage (Strategy / Prioritize)Drive regular business reviews, ensuring clear communication of value and ROI.Anticipate customer needs, manage expectations, and guide them through best practices for procurement transformation.Identify risks early and develop mitigation strategies to ensure