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Elevation Capital - City Head

Elevation Capital - City Head

Elevation CapitalMumbai, India
15 hours ago
Job description

This role is with one of our portfolio companies.

You will own the end-to-end management of building supply - overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality experts, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of company's growth journey, requiring strategic vision and impeccable execution.

What You'll Do - Position Summary :

Position Summary : As City Head for Mumbai, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the expert supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction.

Key & Scale Expert Supply

  • Drive onboarding of trained and verified supply.
  • Leverage local hiring channels, community partnerships, and referral networks
  • Ensure a steady pipeline to meet dynamic market demand

Own Training & Quality

  • Design and run training programs to upskill supply
  • Monitor performance and enforce service quality benchmarks
  • Implement continuous retraining and quality improvement initiatives
  • Ensure Operational Excellence

  • Track key operational metrics : order fulfillment, cancellations, turnaround time
  • Solve on-ground issues with speed and creativity
  • Continuously improve delivery processes and SOPs
  • Lead & Manage Teams

  • Hire, manage, and mentor field operations associates and city managers
  • Build a high-trust, high-accountability culture
  • Motivate teams around targets and customer satisfaction
  • Optimize Cost & Efficiency

  • Monitor operational costs and optimize unit economics
  • Identify and reduce inefficiencies, leakages, and wastage
  • Collaborate with central teams (Tech, Product, Supply Chain) for improvements
  • Drive Local Strategy & Growth

  • Localize and adapt playbooks for your city's unique context
  • Launch growth experiments and new initiatives
  • Report insights and performance to leadership 8-12 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup
  • Strong leadership and team-building skills; prior experience managing large field teams preferred
  • High bias for action and a data-driven approach to decision-making
  • Excellent communication and people management abilities
  • Comfortable with ambiguity and fast-paced environments
  • High proficiency in using data and analytics to solve complex business problems.
  • (ref : iimjobs.com)

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    City Head • Mumbai, India

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