This role is with one of our portfolio companies.
You will own the end-to-end management of building supply - overseeing sourcing, training & onboarding. Your mission is to ensure a steady supply of high-quality experts, optimize costs, and drive operational excellence. This is a high-impact leadership role at the heart of company's growth journey, requiring strategic vision and impeccable execution.
What You'll Do - Position Summary :
Position Summary : As City Head for Mumbai, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the expert supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction.
Key & Scale Expert Supply
- Drive onboarding of trained and verified supply.
- Leverage local hiring channels, community partnerships, and referral networks
- Ensure a steady pipeline to meet dynamic market demand
Own Training & Quality
Design and run training programs to upskill supplyMonitor performance and enforce service quality benchmarksImplement continuous retraining and quality improvement initiativesEnsure Operational Excellence
Track key operational metrics : order fulfillment, cancellations, turnaround timeSolve on-ground issues with speed and creativityContinuously improve delivery processes and SOPsLead & Manage Teams
Hire, manage, and mentor field operations associates and city managersBuild a high-trust, high-accountability cultureMotivate teams around targets and customer satisfactionOptimize Cost & Efficiency
Monitor operational costs and optimize unit economicsIdentify and reduce inefficiencies, leakages, and wastageCollaborate with central teams (Tech, Product, Supply Chain) for improvementsDrive Local Strategy & Growth
Localize and adapt playbooks for your city's unique contextLaunch growth experiments and new initiativesReport insights and performance to leadership 8-12 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startupStrong leadership and team-building skills; prior experience managing large field teams preferredHigh bias for action and a data-driven approach to decision-makingExcellent communication and people management abilitiesComfortable with ambiguity and fast-paced environmentsHigh proficiency in using data and analytics to solve complex business problems.(ref : iimjobs.com)